Written record
Email the concern with product name, batch details if available, location and contact number.
A clear route for product concerns, dealer coordination issues, supply communication and service follow-up.
Email the concern with product name, batch details if available, location and contact number.
Call for urgent communication, dealer coordination or product availability concerns.
Use WhatsApp for quick routing with product photos, bill details or supply context.
Concerns are reviewed by the relevant product, quality or business team before response.
The objective is clear communication, correct routing and practical resolution based on available details.
The concern is recorded with product, location and contact details.
The relevant business, dispatch or quality team checks the matter.
A practical response is shared through phone, WhatsApp or email.